Shipping policy

Free Shipping

We offer free shipping on all orders within the contiguous U.S. Orders are processed within 1–2 business days and shipped via FedEx or UPS.

We do not ship to P.O. boxes, APO/FPO addresses, or international locations. Once shipped, you’ll receive an email with tracking details.

Please note, Faith Apothecary is not responsible for carrier delays, lost packages, or incorrect shipping information provided at checkout.

Damaged Products

If your order arrives damaged, please notify us within 48 hours with photos of the item and original packaging. This is required to process replacements or file carrier claims. Without proper documentation, we cannot offer refunds or replacements.

Returns & Exchanges

We want you to love your products and feel confident they suit your skin, health, and lifestyle. That’s why we offer a 30-day satisfaction guarantee—if you’re not happy, we’ll make it right.

The return policy below applies only to online retail customers purchasing through faithapothecary.com:

  • Return requests must be submitted within 30 days of shipping.
  • Defective or incorrect items must be reported within 7 days of delivery.
  • Refunds are issued to the original payment method once the returned product is received.
  • Multiple refunds for the same product are not permitted; policy abuse may result in declined requests.

For purchases made through other retailers or spa partners, please contact them directly for their return policies.

Questions? Reach out anytime at info@faithapothecary.com—your satisfaction is our priority.